Question 1: Why do I see a notification saying “Instagram access token is invalid” or why is my feed blank?

This issue occurs when Instagram revokes your token, typically after a password change or permission update.

To resolve this:

• Go to Settings > Account > Change Account.
• Reconnect your current Instagram account.

Note: Avoid clicking Disconnect as this will remove all current feeds and data.

Question 2: What should I do when Instagram disables the Basic Display API on December 4th, 2024?

Instagram announced the deprecation of the Instagram Basic Display API, which can affect your Instagram feeds. To ensure that your feeds can display well, switch your personal account to a business account and reconnect your Instagram account before December 4th, 2024.

1. Step to change account to a business one:

• Go to your Instagram profile.
• Tap the menu icon ☰ in the top right corner.
• Scroll down to Account type and tools.
• Choose Switch to Professional Account.
• Pick the category that best fits your business.
• Select Business as your account type.
• Follow the on-screen instructions to link your Instagram account with a Facebook page and add your contact details.

And that’s it! Once your business account is up and running, you’ll no longer be connected to the Basic Display API.

2. Steps to reconnect:

• Go to Mageplaza Instagram Feed > Preferences > Account > Change Account.
• Reconnect your current Instagram account.

Note: Always stay logged into Instagram in your browser. Avoid clicking Disconnect, as this will remove all current feeds and data.

Question 3: Error message: “OAuthException: Your account’s future activity history off Meta technologies is currently turned off. Please visit Account Center to change it.”

This error appears if the Your Activity Off-Meta setting is disabled, which restricts data sharing (images, videos, and reels) with widgets outside Meta (like Mageplaza Instagram Feed).

To show Instafeed on your store, please enable data sharing:

• Access Off-Facebook Activity (for Facebook) or Instagram Settings (for Instagram).
• Select Manage Future Activity.
• Tick Connect future activity to allow our app to access your account data.
• Click the Continue button to save the change.
• Return to the Mageplaza Instagram Feed and reconnect your Instagram account.

Note: The changes in your Off-Facebook Activity can be saved immediately, or it may take an hour.

Question 4: Why are some posts missing after syncing?

If you notice certain posts aren’t appearing in your feed after synchronization, this may be due to the following reasons:

Instagram API Limitations: Instagram doesn’t allow syncing tagged or collaborative content from Personal accounts. This is an Instagram limitation, not an issue with our app. Learn more

Other possible causes include:

• Age restrictions on posts
• Instagram privacy settings (e.g., posts from Private accounts cannot be synced)
• Copyright restrictions on content

Solutions:

• For posts from Personal accounts: Ask the account owner to switch to a Business/Professional account
• You can still sync your own posts normally
• If the missing posts aren’t essential, you can proceed with the successfully synced content

For immediate updates, we recommend manually checking your posts after synchronization.